Friends unable to join my server

I have recently started a new Minecraft server using the truenas plugin. I followed a tutorial to set up port forwarding for the static IP given to my server and logged in for the first time successfully. I then gave the IP to my friends and all of them came back with the same error, unable to connect. I used the open port check tool to test if the port was actually open, according to the tool it was not. I have no clue why this is happening and any help regarding the topic would be much appreciated.
Thanks in advance, ELP

I am encountering the same problem.
Very frustrating…

Hi :slight_smile:
What adress are the external users trying to use? Your Web IP or your LAN IP? They are different, and they need to use the Web IP (external IP). google “What is my IP” to find a service that tells you your external IP address.